Call 512-480-0305

Customer Service

RETURN POLICY
Melissa’s Custom Gifts will accept returns of website orders that are in unused condition that are requested within 10 business days of receipt of product.  Items are eligible for an exchange for up to 30 days after the receipt of product.  **Please note that custom pieces created for an individual or group are NOT eligible for return or exchange. All sales of this type are considered final once production proofs are accepted.**
All returned packages must include the securely packaged merchandise, the original invoice, and a return form. 
For any inquiries concerning returns or exchanges, please contact Customer Service via email at customerservice@melissasatx.com or by phone 512-480-0305. If you cannot reach customer service call 512-499-1559 and register your inquires with Austin TXbooks staff, from 9am – 6pm, Monday – Friday, and 10am – 5pm Saturday CST.
TERMS AND CONDITIONS OF WEB STORE PURCHASE
By purchasing goods from Melissa’s Custom Gifts you are entering into a legally binding agreement with our company on the following terms.  Please read and understand these terms as they affect your rights and liabilities.  Please unpack and inspect your order immediately.  Any claims must be reported within 5 business days.
ORDERS AND CANCELLATIONS
An agreement for Melissa’s Custom Gifts to sell goods is made when we accept your order.  The description of goods, price and applicable tax are agreed on between purchaser and seller when order is placed.  Our charge for transport, packaging, freight and/or insurance will be included in the final invoice upon shipment and is to be borne by purchaser. 
Placement of an order is a binding agreement.  All orders are considered final.
WARRANTY 
Our goal is to provide high quality goods and products.  Accordingly, we warrant the goods will meet their specification and will be free from defects in materials and workmanship at the time of delivery.
SHIPPING & DELIVERY INFORMATION
We offer FREE DELIVERY for web purchases by customers that live within 1.5 mile radius of the University of Texas campus. All other orders are shipped USPS to provide lowest cost to our customers. We ship within the continental US only. Tracking information is provided on all shipped transactions.
Orders placed Monday through Friday (excluding holidays) before 12:00 PM CST will be processed and shipped on the same day once credit card authorization and verification have been obtained. Orders placed after 12:00 PM CST will be processed and shipped the following business day pending credit card authorization, verification and availability. Orders placed on Saturdays and Sundays will be processed the following Monday. All customers will receive a confirmation email with tracking information when the order has shipped.
All orders are shipped ground via USPS on the following rate schedule. If you would like 2nd day or Overnight shipping please contact us by phone.  •Please insert the rate schedule we agree to. Do we have the system set up for 2nd day or overnight? Any recommendations for 2 day & Overnight as far as this policy goes?